Delivery Policy for Digital Downloads
Effective Date: 11/17/24
1. Overview: At thelibrarianhypno.com, we strive to ensure a seamless experience for our customers. Once a purchase is completed, customers can download their MP3 files instantly from their account or via a secure download link sent to their email.
2. Delivery Method
- Instant Download: After payment is successfully processed, customers will receive a download link to their registered email address and can also access their purchases from their account under the "My Downloads" or "Order History" section.
- File Format: All files are provided in high-quality MP3 format. Specific details about the format (e.g., bitrate) can be found on the product page.
- Download Limit: Customers are allowed up to 10 downloads per purchase to ensure they can access their files if needed.
3. Delivery Timeframe
- Immediate Access: Most downloads are available immediately after the payment is confirmed. In rare cases where a manual review is necessary, processing may take up to 24 hours.
- Email Confirmation: A confirmation email with download instructions will be sent within a few minutes. If you do not receive the email, please check your spam/junk folder or contact our support team at thelibrarian@thelibrarianhypno.com.
4. Troubleshooting and Support If you experience any issues accessing your downloads:
- Ensure you are logged into your account.
- Check your internet connection.
- Contact our support team at thelibrarian@thelibrarianhypno.com with your order number for assistance.
5. Refund Policy Due to the nature of digital downloads, we do not offer refunds once an MP3 file has been downloaded. However, if you experience technical issues or the file is corrupted, please contact us, and we will work to resolve the issue or provide a replacement.
6. Restrictions
- Download links are for personal use only and may not be shared or distributed. Sharing links may result in the suspension of your account.
- Download links expire after 30 days or 10 downloads for security purposes.
7. Customer Responsibilities By purchasing from thelibrarianhypno.com, you agree to provide accurate contact information to receive download notifications and updates. Ensure that your email address is active and able to receive emails from us.